How to troubleshoot a computer problem
What steps do you go through in order to diagnose a computer problem? There’s more than one correct answer, of course, but here’s one way to work through the troubleshooting thought process.
We all have our methods to identify and correct computer problems. Most of us probably have certain things we go through, or steps we follow, and so on. I’m not suggesting that there’s only one right way to diagnose and fix a problem, but they probably all have some commonalities. Moreover, different environments, applications, and countless other circumstances will influence any troubleshooting methods, so your particular circumstances might dictate something otherwise. Nonetheless, here’s an outline of my own thought process when approaching a computer problem.
User support problems usually fall into one of the following categories:
Hardware failure: This could actually be a failed component — a bad motherboard or hard drive, for example – or it could be a matter of an unplugged cable, a router or modem that needs to be recycled, or some other such thing.
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